> ## Documentation Index > Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt > Use this file to discover all available pages before exploring further. # Cancel your subscription > How to unsubscribe, and what happens to your brands and posts afterwards. You can cancel yourself, at any time, without contacting anyone. ## Cancel Select **Billing** in the sidebar. It sits alongside **Manage subscription** and **Payment & invoices** on your current plan. Ocoya asks *Before you go, can we help?* and offers a call. If your reason is something fixable — a missing feature, a channel that keeps disconnecting, a billing surprise — it's worth a conversation. Otherwise select **Continue cancelling**. Stripe handles the cancellation and returns you to Ocoya. ## What happens next Cancelling stops future payments. It isn't a refund of the period you've already paid for, and it isn't an instant shutdown — access continues to the end of the paid period, then the brand drops to free-plan limits. On the free plan you keep **1 brand and 1 user, with no connected social profiles and no monthly credits**. Your posts, brands and media aren't deleted — but scheduled posts stop publishing once the channels are no longer usable, so reschedule or export anything time-sensitive before the period ends. ## Cancelling is not deleting Cancelling ends the subscription and leaves the account in place, which is what you want if you might come back — resubscribing restores your limits, and your channels can be reconnected from the Channels page. To remove the account and its data entirely, that's a separate request: contact support. ## Common problems **"I don't see Unsubscribe."** Only Owners and Admins can manage billing. See [Roles and permissions](/help/roles-and-permissions). **"I cancelled but was charged again."** Check the date on the invoice — a charge dated before your cancellation is for the period you were still subscribed. If it's dated after, contact support with the invoice number. **"I cancelled by mistake."** Resubscribe from the plan cards in Billing. If you're still inside the paid period, nothing was lost. ## Related What each plan includes. Invoices and payment methods.