> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change your email address

> Change the address you sign in with — and why Ocoya makes you verify it first.

Your email address is how you sign in — it's where magic links go and what identifies your account. Changing it takes a verification step, deliberately.

## Change it

<Steps>
  <Step title="Open Settings → Account">
    From the account menu in the left sidebar.
  </Step>

  <Step title="Type the new address in the Email field">
    Nothing has changed yet.
  </Step>

  <Step title="Confirm">
    Ocoya asks you to confirm the new address before sending anything, and warns:

    > Sending the verification to someone else may end up forbidding your access.

    Read the address on that screen carefully. This is the point where a typo becomes a problem.
  </Step>

  <Step title="Select Send verification">
    Ocoya emails a verification link to the **new** address. Your account shows **Email change pending verification** until you use it.
  </Step>

  <Step title="Open the link">
    Select the link in that email. Ocoya confirms with *Email updated!* and the new address is live.
  </Step>
</Steps>

## Until you verify, nothing has changed

The old address still signs you in while a change is pending. That's the safety net: if the verification never arrives, you haven't lost access.

If the link fails, Ocoya says *That didn't work.* — start the change again rather than trying the same link twice.

## Why the warning matters

<Warning>
  The verification goes to the **new** address, not the old one. If you type an address you don't control — a typo, or an old colleague's — whoever receives it can complete the change, and you lose the account.
</Warning>

Check the address on the confirmation screen before sending. It's the last point at which a mistake is free.

## If the verification email doesn't arrive

Work through these in order:

1. Wait two minutes. Delivery is usually immediate but can lag.
2. Check spam and junk at the **new** address.
3. Confirm the address you typed is one you can actually open.
4. If your company filters inbound mail, ask IT to allow `ocoya.com`.

Your old address still works throughout, so you can keep using Ocoya and try again.

## What it doesn't change

Your brands, posts, channels, credits and team memberships are all unaffected — only the address you sign in with.

<Note>
  If you sign in with Google, changing your Ocoya email doesn't change your Google account. Because a linked Google account has to match your Ocoya address, that link may stop working after a change. See [Your account](/help/your-account).
</Note>

## Related

<Columns cols={2}>
  <Card title="Your account" icon="user" href="/help/your-account">
    Name, image, password and connected sign-in.
  </Card>

  <Card title="Log in to Ocoya" icon="log-in" href="/help/log-in-to-ocoya">
    What to do if you can't get in.
  </Card>
</Columns>