> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change your plan

> Upgrade, downgrade or switch plans, and what happens to what you've already paid.

Plan changes happen in **Billing**, and payment is handled by Stripe.

## Change your plan

<Steps>
  <Step title="Open Billing">
    Select **Billing** in the sidebar. You'll see your current plan at the top and the three plan cards below it.
  </Step>

  <Step title="Choose monthly or yearly">
    Use the **Monthly** / **Yearly (2 months free)** toggle before choosing a plan — the price on each card follows it.
  </Step>

  <Step title="Pick the plan">
    Select the button on the plan you want. It reads **Upgrade to**, **Downgrade to** or **Switch to** depending on where you're moving from.
  </Step>

  <Step title="Confirm in Stripe">
    Stripe takes the payment and returns you to Ocoya. The new limits apply as soon as it completes.
  </Step>
</Steps>

## What it costs to change

Stripe shows the exact amount before you confirm, so check that screen rather than assuming — the figure depends on where you are in the current period and whether you're switching interval as well as plan. Nothing is charged until you confirm.

## If your plan is a legacy one

The button says **Switch to** rather than Upgrade or Downgrade. Prices across plan generations aren't comparable — legacy Gold at \$99 is not an upgrade over Team at \$79 despite the higher price — so Ocoya deliberately doesn't label the direction. See [Legacy plans](/help/legacy-plans).

## Managing an existing subscription

**Manage subscription** on your current plan opens Stripe's plan screen for the subscription you already have — useful for changing the interval or seat quantity without moving plan. If you have no active subscription it opens the portal home instead.

## Common problems

**"The buttons are greyed out."** You're on the free plan and already have a subscription elsewhere, or you're not an Owner or Admin — only those roles can manage billing.

**"I downgraded and lost access to a channel."** Downgrading lowers your social-profile and user limits. Anything over the new limit stops being usable until you disconnect down to it or move back up.

## Related

<Columns cols={2}>
  <Card title="Plans and limits" icon="credit-card" href="/help/plans-and-limits">
    What each plan includes.
  </Card>

  <Card title="Payment and invoices" icon="receipt" href="/help/payment-and-invoices">
    Cards, invoices and receipts.
  </Card>
</Columns>