> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can't I connect another channel?

> How channel slots are counted across your brands, and how to free one up.

Every plan includes a number of connected channels, and Ocoya refuses a new connection once you're at the limit.

## What counts

**Every connected channel counts as one**, across **all your brands** — not per brand. Five channels in one brand and five in another is ten against your limit.

A Facebook Page and an Instagram account are **two**, even though they're connected in a single flow and linked to each other at Meta's end. That surprises people more than anything else here.

| Plan    | Social profiles |
| ------- | --------------- |
| Starter | 5               |
| Team    | 20              |
| Agency  | 100             |

Legacy plans differ — Bronze 5, Silver 20, Gold 50, Diamond 150. See [Legacy plans](/help/legacy-plans).

## What doesn't count twice

**The same account connected to two brands counts once.** If you run the same Instagram account across two brands, it uses one slot, not two.

Brands themselves don't count against anything on current plans — they're unlimited.

## Freeing a slot

**Disconnect a channel you no longer post to.** A disconnected channel stops counting immediately, and its history stays in the brand. See [Disconnect a channel](/help/disconnect-a-channel).

Worth checking before you upgrade: dormant accounts, test connections made while setting up, and channels belonging to clients you no longer work with.

<Note>
  Disconnecting does not delete anything you've published, and reconnecting later attaches the account back to the brand rather than creating a duplicate.
</Note>

## Or upgrade

If every connected channel is one you actually use, the limit is doing its job — [change your plan](/help/change-your-plan). The new limit applies as soon as the change completes.

<Warning>
  Downgrading works the other way. If you drop to a plan with fewer channels than you have connected, anything over the new limit stops being usable until you disconnect down to it.
</Warning>

## Related

<Columns cols={2}>
  <Card title="Disconnect a channel" icon="unlink" href="/help/disconnect-a-channel">
    Freeing a slot without losing history.
  </Card>

  <Card title="Plans and limits" icon="credit-card" href="/help/plans-and-limits">
    What each plan includes.
  </Card>
</Columns>