> ## Documentation Index > Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt > Use this file to discover all available pages before exploring further. # Getting help > How to reach the Ocoya team, and what to include so the first reply is useful. Select **Support** at the bottom of the left sidebar. Ocoya offers three ways to get help. | | | | --------------------- | -------------------------------------------------------------- | | **Live chat support** | Opens the chat widget. Best for something blocking you now | | **Email support** | Copies the support address so you can write from your own mail | | **Help center** | These articles | ## Which to use **Live chat** for anything urgent or interactive — a post that won't publish, a channel that won't connect, a charge you don't recognise. **Email** when you need to attach something, when the answer isn't urgent, or when you want a written trail — a billing query, or a request to delete your account. ## What to include The same details answer most questions in one round trip instead of three: * **The exact error text**, copied rather than described. Ocoya quotes the network's own message, and that message is usually the answer. * **Which channel and which brand.** Most problems are specific to one of each. * **When it happened**, or the post's scheduled time. * **What you expected** versus what happened. For a post that didn't go out, the three that matter most are the error message, the channel, and the scheduled time. ## Worth checking first A few problems have the same answer nearly every time: * **A post didn't publish** → the channel usually needs [reconnecting](/help/reconnect-a-channel) * **AI output sounds generic** → the [brand description](/help/ai-sounds-generic) * **A channel disappeared** → you're in a [different brand](/help/manage-brands) * **You can't edit a post** → it's [locked](/help/cant-edit-post) ## Related The most common thing people write in about. Open the support options in Ocoya.