> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails Ocoya sends

> Every email you might get from Ocoya, and why.

Ocoya only emails you about things that happened in your account. There's no marketing opt-out to hunt for, and no notification settings — each email below is tied to an action.

## Signing in and your account

|                        | When                                                        |
| ---------------------- | ----------------------------------------------------------- |
| **Magic link**         | You asked to sign in with one. Expires after 10 minutes     |
| **Welcome**            | You created your account                                    |
| **Email verification** | You changed your email address. Sent to the **new** address |
| **Password added**     | A password was set on your account                          |

<Warning>
  A **password added** email you weren't expecting is worth acting on — it means someone set a password on your account. Change it and check your connected sign-in methods. See [Your account](/help/your-account).
</Warning>

## Your team

|                                    | When                                             |
| ---------------------------------- | ------------------------------------------------ |
| **You've been invited to a brand** | Someone invited you. Contains the link to accept |
| **Someone joined**                 | An invitation you sent was accepted              |
| **You were removed from a brand**  | Your access to a brand ended                     |

See [Invite people to a brand](/help/invite-people).

## Approvals

|                                | When                                |
| ------------------------------ | ----------------------------------- |
| **Post for internal approval** | A post was sent to you for sign-off |

If you're an approver and these aren't arriving, that's worth chasing — a post waiting on approval does not publish while it waits. See [Post approvals](/help/post-approvals).

## Billing

|                            | When                                          |
| -------------------------- | --------------------------------------------- |
| **Upgrade confirmation**   | You moved to a higher plan                    |
| **Downgrade confirmation** | You moved to a lower plan                     |
| **Downgrade feedback**     | After a downgrade or cancellation, asking why |

Invoices and receipts come from **Stripe**, not from Ocoya. They're also downloadable any time from the billing portal. See [Payment and invoices](/help/payment-and-invoices).

## What Ocoya doesn't email you about

Worth knowing, because people expect some of these:

* **A post that failed to publish.** Check Planner, or the [Error column](/help/planner-views) in Board view. This is the big one — a channel that needs reconnecting won't announce itself.
* **A workflow that failed**, or one burning through credits.
* **Running out of credits.**
* **A channel whose access has expired.**

If a post going out matters, check Planner rather than waiting to be told. See [Why didn't my post publish?](/help/post-didnt-publish)

## If an email doesn't arrive

1. Wait two minutes — delivery is usually immediate but can lag.
2. Check spam and junk.
3. Confirm the address it was sent to is one you can open. Invitations and verifications go to the address they were addressed to, not to your current one.
4. If your company filters inbound mail, ask IT to allow `ocoya.com`.

## Related

<Columns cols={2}>
  <Card title="Log in to Ocoya" icon="log-in" href="/help/log-in-to-ocoya">
    When a magic link doesn't arrive.
  </Card>

  <Card title="Change your email address" icon="mail" href="/help/change-your-email">
    Where verification emails go, and why it matters.
  </Card>
</Columns>