> ## Documentation Index > Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt > Use this file to discover all available pages before exploring further. # Assign Inbox conversations > Give a conversation an owner so two people don't answer the same message. A shared inbox has one failure mode: two people reply to the same person, or everyone assumes someone else has. Assigning fixes it. ## Assign someone Open a conversation and use **Add assignee** in the panel on the right. Pick anyone with access to the brand. A conversation can carry more than one assignee when two people are genuinely working it. **Unassign** removes them again. ## Find what's yours The **Assigned to me** filter above the conversation list shows only conversations you're on, across DMs, Mentions and Comments. That filter plus **Open** is the working view for most people: what's unresolved and mine. ## A workable routine For a team sharing one inbox: 1. Whoever picks up a conversation **assigns themselves** before replying. 2. When it's done, mark it **Resolved** so it leaves the Open list. 3. Anything unassigned and Open is genuinely unclaimed. The state is shared, so everyone sees the same thing. Assigning is what makes the Open list mean something. ## Assignees aren't permissions An assignee is a marker, not a lock. Anyone with access to the brand can still open and reply to a conversation assigned to someone else — useful when someone's away, and worth knowing so people don't assume the assignment prevents collisions on its own. Who can do what in the Inbox follows their [role](/help/roles-and-permissions), not their assignments. ## Related What the Inbox covers, and which networks feed it. Categorising threads so you can find them later.