> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Inbox
> Reply to DMs, mentions and comments from Ocoya — and which networks are supported.
Inbox brings the conversations happening on your social channels into Ocoya, so you can reply without opening each network separately.
## Supported networks
Inbox supports **Facebook and Instagram only**. Other networks are not yet available, even though you can publish to them from Ocoya.
This catches people out: you can schedule to twelve networks, but only two feed the Inbox. Connecting X or LinkedIn will not make their messages appear. Ocoya says so in the profile list too.
## What's in the Inbox
Inbox has three tabs:
| Tab | What it shows |
| ------------ | --------------------------------------------------------------- |
| **DMs** | Direct messages sent to your Facebook Page or Instagram account |
| **Mentions** | Posts and stories where someone mentioned you |
| **Comments** | Comments left on your posts |
Each can be filtered by **Open**, **Resolved** and **Assigned to me**, so a shared inbox doesn't turn into two people answering the same message.
## Working through conversations
Select a conversation to open it, then reply directly. When you're finished with a thread, mark it **Resolved** so it leaves the Open list. Anyone else in the brand sees the same state.
Use **Assigned to me** when several people work the same inbox — assign a thread to yourself so colleagues know it's handled.
## Turning a channel on or off
Each connected Facebook and Instagram profile has a toggle in the profile list on the left of the Inbox. Switch a profile off to stop its conversations appearing, without disconnecting the channel or affecting publishing.
## Letting Ocoya draft a reply
In a DM thread, Ocoya can suggest a reply for you. It reads the **last four messages** in the conversation and drafts a response in your brand's voice, which lands in the reply box for you to edit before sending — nothing is sent automatically.
It costs 1 credit per suggestion. See [What are credits?](/help/credits)
A very short thread gives it nothing to work from, and Ocoya says so rather than guessing:
> The conversation is too short to suggest a reply
## Automating replies
Inbox conversations can trigger automations — auto-replying to DMs, responding to mentions, or sending a DM when someone comments. Those are set up under **Workflows**, and each run costs a credit.
## Common questions
**"Why can't I see my X messages?"** Inbox is Facebook and Instagram only.
**"A colleague replied and I didn't know."** Use **Assigned to me** and mark threads Resolved.
**"My messages stopped appearing."** The channel may need reconnecting — Inbox uses the same access as publishing. See [Reconnect a channel](/help/reconnect-a-channel).
**"Older conversations are missing."** Networks limit how far back an app can read. Very old threads may not be retrievable.
## Related
When messages stop arriving.
Automated replies cost a credit per run.