> ## Documentation Index > Fetch the complete documentation index at: https://docs.ocoya.com/llms.txt > Use this file to discover all available pages before exploring further. # Reply snippets > Save the replies you send often and drop them into a conversation in one click. A reply snippet is a saved piece of text you can drop into an Inbox conversation. If you answer the same five questions every week, this is where that stops being retyping. Snippets are created and used from the Inbox itself. ## Use one In a DM conversation, select **Use reply snippet**. Your saved snippets are listed, with a search box for when there are more than a few. Picking one puts its text in the reply box. It isn't sent — you can edit it first, which is usually worth doing so a canned answer reads like a person wrote it. ## Create one From the same panel, **New reply snippet**. It takes two things: * **Name** — how you'll find it. *Name of your reply snippet.* * **Reply snippet** — the text itself. *The text content of the reply snippet.* You can **Edit** or **Delete** a snippet from the same list. Snippets belong to the brand, so everyone working that Inbox uses the same set, and a snippet you improve is improved for the team. ## What to save Anything you've typed more than twice: * Opening hours, shipping times, where to find pricing * The link to a booking page or a help article * A holding reply — *thanks, checking with the team, back to you today* * Your refund or returns line, worded the way you want it worded Name them by the question, not the answer. *Shipping times* is easier to find under pressure than *Standard delivery info v2*. ## Snippets or an AI reply? Both live in the same conversation, and they're for different situations. | | | | --------------------------- | ------------------------------------------------------------------------------------- | | **Snippet** | A question with one correct answer. Free, instant, identical every time | | **[AI reply](/help/inbox)** | A conversation that needs reading. Costs 1 credit, drafts from the last four messages | If you find yourself editing the same AI reply into the same shape repeatedly, that's a snippet waiting to be saved. ## Related Working conversations, and letting Ocoya draft a reply. Who's handling what.