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Get started

  • Ocoya help center
  • Ocoya terms
  • Setting up your first brand
  • Log in to Ocoya
  • Brands and channels
  • Set up your brand
  • Create and schedule your first post
  • Switching to Ocoya from another tool
  • Install Ocoya on your phone or computer

Channels

  • Connect a social channel
  • Reconnect a channel
  • Manage a channel
  • Posting slots
  • Move a channel to another brand
  • Why can't I connect another channel?
  • TikTok publishing options
  • Character and media limits

Creating content

  • Ways to create a post
  • The post editor
  • Keyboard shortcuts
  • Edit a caption with AI
  • Post score
  • Preview a post before publishing
  • Adding images and video
  • Reels and Stories
  • Generate images with AI
  • Studio
  • Studio's design tools
  • Start from a Studio template
  • Sizes and formats in Studio
  • Uploads and stock images in Studio
  • Generate images in Studio
  • Edit an image with AI in Studio
  • Hashtag libraries
  • Labels
  • Generate an AI campaign
  • Review a generated campaign
  • Edit, duplicate or delete a post
  • Deleting a published post
  • Planner views
  • Post approvals
  • Share your calendar
  • Plan a week of content

Scheduling and publishing

  • Time zones and scheduling
  • Long posts and threads
  • Schedule a post in a different time zone

Automation and workflows

  • What workflows are
  • Create a workflow
  • Triggers and actions
  • Find your RSS feed URL
  • AI agents
  • Switch a workflow on, and read its runs
  • A workflow didn't run

Inbox

  • Inbox
  • Instagram DMs not showing in Inbox
  • Assign Inbox conversations
  • Label and archive Inbox conversations
  • Reply snippets
  • Automating the Inbox

AI and credits

  • What are credits?

Account and settings

  • Your account
  • Change your email address
  • Create, switch and delete brands
  • Emails Ocoya sends

Your team

  • Invite people to a brand
  • Roles and permissions
  • Set up Ocoya for a new client

Ecommerce

  • Connect WooCommerce

Developers

  • API tokens
  • Connect an AI tool to Ocoya

Billing and plans

  • Your free trial
  • Plans and limits
  • Change your plan
  • Payment and invoices
  • VAT and tax IDs
  • Legacy plans
  • Cancel your subscription

Privacy and data

  • What Ocoya stores about a connected channel
  • Disconnect a channel
  • Delete your account and data

Referrals

  • The referral programme

Troubleshooting

  • Why didn't my post publish?
  • The AI content doesn't sound like us
  • Why can't I edit this post?
  • Getting help

  • Popular guides
  • Browse by topic
  • Building something with Ocoya?
Get started

Ocoya help center

Guides for connecting channels, creating and scheduling posts, and running your brand in Ocoya.

Find an answer below, or ask the assistant in the corner of the page. If you’d rather talk to someone, contact support from inside the app.

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Popular guides

Connect a social channel

Add Facebook, Instagram, X, LinkedIn, TikTok and more to a brand.

Why didn't my post publish?

What to check when a scheduled post didn’t go out.

What are credits?

What uses credits, how many you get, and when they reset.

Log in to Ocoya

Sign in with a magic link, a password, or your Google account.

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Browse by topic

Get started

Logging in, setting up a brand, and publishing your first post.

Channels

Connecting, reconnecting and managing your social accounts.

AI and credits

The AI Copywriter, campaigns, agents, and how credits are spent.

Troubleshooting

Fixes for posts that failed, channels that disconnect, and login problems.

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Building something with Ocoya?

API and MCP documentation

Reference for the REST API, the Ocoya MCP server, and the tools it exposes.

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