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Your email address is how you sign in — it’s where magic links go and what identifies your account. Changing it takes a verification step, deliberately.

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Change it

1

Open Settings → Account

From the account menu in the left sidebar.
2

Type the new address in the Email field

Nothing has changed yet.
3

Confirm

Ocoya asks you to confirm the new address before sending anything, and warns:
Sending the verification to someone else may end up forbidding your access.
Read the address on that screen carefully. This is the point where a typo becomes a problem.
4

Select Send verification

Ocoya emails a verification link to the new address. Your account shows Email change pending verification until you use it.
5

Open the link

Select the link in that email. Ocoya confirms with Email updated! and the new address is live.

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Until you verify, nothing has changed

The old address still signs you in while a change is pending. That’s the safety net: if the verification never arrives, you haven’t lost access. If the link fails, Ocoya says That didn’t work. — start the change again rather than trying the same link twice.

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Why the warning matters

The verification goes to the new address, not the old one. If you type an address you don’t control — a typo, or an old colleague’s — whoever receives it can complete the change, and you lose the account.
Check the address on the confirmation screen before sending. It’s the last point at which a mistake is free.

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If the verification email doesn’t arrive

Work through these in order:
  1. Wait two minutes. Delivery is usually immediate but can lag.
  2. Check spam and junk at the new address.
  3. Confirm the address you typed is one you can actually open.
  4. If your company filters inbound mail, ask IT to allow ocoya.com.
Your old address still works throughout, so you can keep using Ocoya and try again.

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What it doesn’t change

Your brands, posts, channels, credits and team memberships are all unaffected — only the address you sign in with.
If you sign in with Google, changing your Ocoya email doesn’t change your Google account. Because a linked Google account has to match your Ocoya address, that link may stop working after a change. See Your account.

Your account

Name, image, password and connected sign-in.

Log in to Ocoya

What to do if you can’t get in.