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Before you can publish anything from Ocoya, you need to connect at least one social channel. Channels are connected to a brand, not to your account, so each brand you run has its own set of channels.

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Open the Channels page

Select Channels at the bottom of the left sidebar. The page lists every channel already connected to the brand you have selected, with the network it belongs to and when it was connected.
Ocoya Channels page showing a table of connected channels with their network and connection date, a search box, an All networks filter, and a Connect channel button in the top right

The Channels page, listing the channels connected to the current brand.

Channels belong to the brand named in the top left of the sidebar. If you do not see the channels you expect, select that brand name to switch to a different brand.

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Connect a new channel

1

Select Connect channel

Select the black Connect channel button in the top right of the Channels page. A panel titled Add a connection opens from the right.
2

Choose the network you want to connect

Select the network you want to add from the list.
Add a connection panel listing every channel Ocoya connects to, each with its category and an arrow to continue

The Add a connection panel, listing every network Ocoya can connect to.

3

Authorize Ocoya with the provider

Ocoya sends you to the network’s own login and permission screen. Sign in to that network and approve the access it asks for. These screens belong to the network, not to Ocoya, so what they look like depends on the provider.
4

Select the profiles to add

After you approve access, Ocoya shows the Select profiles page, which lists the profiles it found on the account you just authorized. Choose the ones you want to add to this brand.
Once added, the channel appears in the Connected channels table on the Channels page.

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Which networks can I connect?

Ocoya connects to these channels: Facebook and Instagram connect as Pages and Business accounts. A personal Facebook profile or a personal Instagram account cannot be connected — convert the Instagram account to a Business or Creator account first, from the Instagram app.

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If no profiles are found

If the Select profiles page says “We haven’t found any profiles”, Ocoya reached the network but the account you authorized had nothing it could add. This usually means one of the following:
  1. You signed in to the network with an account that does not manage the page or profile you want.
  2. You did not grant every permission the network asked for. Ocoya needs all of them to list your profiles.
  3. The Instagram account is a personal account rather than a Business or Creator account.
Return to the Channels page, select Connect channel again, and repeat the connection — this time signing in with the account that manages the profile, and approving every permission requested.

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Manage a connected channel

Select the ⋯ button at the end of any row in the Connected channels table:
  • Manage — open that channel’s settings.
  • Copy API profile id — copy the profile’s identifier, for use with the Ocoya API.
To find a channel in a long list, use the Search channels box, or narrow the table with the All networks filter.

Contact support

Still stuck connecting a channel? Message the Ocoya team from inside the app.