Move a channel to another brand

A social account lives in one brand at a time. If you connected it to the wrong brand, or a client’s account needs to move, you move it by connecting it again from the brand it should be in.

​

Move it

Confirm and the channel becomes part of the new brand.

​

What moves and what doesn’t

That’s deliberate — the old brand keeps its record of what was published while the account belonged to it, so past reporting stays intact. But it does mean the new brand starts with an empty history for that channel. Also left behind in the old brand:

• Scheduled posts queued for that channel. They will no longer publish, because the channel is gone from that brand — check for pending posts before moving.
• Workflows that used the channel. They’ll need rebuilding in the new brand.

​

If you don’t get the confirmation

If the connection completes without asking, the account wasn’t attached to another active brand — it may have been in a brand that’s since been deleted, which Ocoya repairs quietly.

​

Moving isn’t sharing

A social account can only be in one brand at a time. If two brands both need to post to it, moving won’t help — you’d be moving it back and forth. That’s a sign the two brands should be one. The exception is your channel limit: the same account connected in one brand counts once, so moving it doesn’t change how many slots you’re using. See Brands and channels.

​

Related